Refund policy
Last updated: October 27, 2026
14-day right of withdrawal
Changed your mind? You have 14 days from the day you receive your order to tell us you'd like to return it, without needing to give a reason. After you've told us, you have another 14 days to send the item back.
How to start a return
Email us at nicklodder808@gmail.com with your order number and the item(s) you'd like to return. Please don't send anything back before contacting us: we'll reply with the return address and instructions.
Condition of returns
- Items must be unused and returned in their original packaging.
- For health and hygiene reasons, items that were delivered sealed can't be returned once the seal has been broken.
- Grillz and tooth caps that have been fitted (for example, when the silicone has been molded) or worn, and tooth gems that have been applied, have been used beyond what's needed to check them. In that case we may reduce your refund to reflect the loss in value, which for hygiene reasons can be the full value of the item.
Return shipping costs
Unless the item is damaged, faulty or not what you ordered, the cost of sending it back is yours. We recommend using a tracked service, as we can't refund items that don't reach us.
Refunds
Once we've received and checked your return, we'll refund you within 14 days to your original payment method. We may wait to refund until we've received the item back. Depending on your bank, it can take a few extra days for the money to appear in your account.
Damaged, faulty or wrong items
If your order arrives damaged or faulty, or isn't what you ordered, email us with your order number and a photo of the item. We'll send a replacement or give you a full refund, and you won't pay anything for shipping. Please let us know as soon as possible, ideally within 14 days of delivery. This doesn't affect your legal rights for faulty goods.
Cancelling an order
Want to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. If it has already shipped, you can return it as described above.
Exchanges
We don't offer direct exchanges. Simply return the item for a refund and place a new order for the item you'd like.
Questions
Email us anytime at nicklodder808@gmail.com.